{"id":1501,"date":"2020-12-16T22:54:49","date_gmt":"2020-12-16T22:54:49","guid":{"rendered":"http:\/\/nz.legalvision.com.au\/?p=1501"},"modified":"2026-02-12T18:27:20","modified_gmt":"2026-02-12T05:27:20","slug":"enforce-a-payment","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/disputes-and-litigation\/enforce-a-payment\/","title":{"rendered":"How Do I Enforce a Payment for My Business?"},"content":{"rendered":"\n<p><span style=\"font-weight: 400\">As a business owner, you will inevitably have to manage customers who do not pay their <a href=\"https:\/\/legalvision.co.nz\/commercial-contracts\/invoices-new-zealand\/\">invoices<\/a> on time. This can cause major problems for your cash flow, so it is important to know the legal procedures available to you to recover a debt. This article will provide a summary of your options to enforce a payment and provide some general guidelines to consider.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Step 1: Communicate Directly With the Customer<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If you have a large volume of clients and frequently find yourself chasing invoices, you should consider putting in place a clear procedure where you send out polite reminder letters, and regularly follow up on outstanding accounts.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you are trying to resolve a particular outstanding account, you should contact the client directly. When discussing the debt with them, make sure that you communicate clearly. You should seek to understand exactly why they have not paid you yet. Common reasons include:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">poor internal processes, miscommunication between departments, and general lack of organisation;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">a genuine inability to pay due to circumstances of financial hardship; or<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">a concern or dispute with the invoice itself, or the nature of the goods or services that you have provided.<\/span><\/li>\n<\/ul>\n\n\n\n<div class=\"box box--info box--icon\">\n<p><span style=\"font-weight: 400\">Make sure that any of your discussions are documented. It is best to communicate in writing, however, if you speak on the phone, make sure that you keep a note of the discussion and send a follow-up email confirming the points that were discussed.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400\">Hopefully, your discussions will be able to lead to a resolution, such as:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">payment in full; or&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">an agreed payment plan in.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">Alternatively, if the invoice is disputed, you can learn about the other side&#8217;s point of view, which will inform your strategy moving forward. Either way, if you have to take further legal action, it is useful to have a clear record of your conversations with the customer.<\/span><\/p>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2023\/05\/22210201\/guide-to-resolve-business-disputes-560x792-1.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Guide to Resolving NZ Business Disputes<\/div>\n            <div class=\"body-text\">\n                <p>Commercial disputes are costly, stressful and can damage your business reputation. LegalVision\u2019s free Guide to Resolving NZ Business Disputes can help.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.nz\/guide-resolving-nz-business-disputes.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Step 2: Send a Legal Letter<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If you feel that you have exhausted your internal options, you can ask a lawyer to send a formal letter. This type of letter is usually called a letter of demand, and it will include the following information:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">the exact amount that the customer owes;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">any interest payable and the interest rate;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">the deadline for the customer to pay or provide a response (usually between 7 and 28 days); and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">what action you will take if the issue is unresolved, such as suing to recover the debt.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">When you send a letter of demand, you are signalling to the debtor that you are taking the matter seriously. Hopefully, the gravity of a formal letter on a law firm\u2019s letterhead will be enough to spur the debtor into action. This could be by:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">paying the debt in full; or<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">engaging in a discussion with you to find a compromise.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">Sometimes, they may dispute the matter and shoot back with allegations of their own. Again, learning about the other side&#8217;s point of view is useful because it informs your strategy moving forward, particularly if you plan on going to court.<\/span><\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+64800005570\" class=\"not-prose\">0800 005 570<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex 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In New Zealand, the appropriate forum to sue for unpaid money will depend on the size you claim. For claims:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">$30,000 or less: you can commence proceedings in the <a href=\"https:\/\/www.disputestribunal.govt.nz\/\">Disputes Tribunal<\/a>, which is quicker, cheaper and less formal than court (but can still make legally binding determinations);<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">$350,000 or less: you should go to the District Court, which, in addition to assisting with debt recovery, can also assist with arguments over money and complex commercial transactions; and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">above $350,000: you will need to go to the High Court.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">Once you file a claim in a tribunal or court, you will need to serve the claim directly on the debtor. This can be done by post if the debtor is a company. If they are an individual, you will need to engage an agent to serve the documents on them directly. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Following that, the debtor will have a set time period to prepare a defence. If they do, the parties will engage in the litigation process, which can be lengthy and complex, before the court makes a judgment. If they do not file a defence within the set time period, you will be able to obtain a default judgement.<\/span><\/p>\n\n\n\n<div class=\"box box--info box--icon\">\n<p><span style=\"font-weight: 400\">The court process can be complex, even for a straightforward debt recovery case. You should always seek legal advice before commencing proceedings.<\/span><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Step 4: Enforcement of a Judgment<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If the courts or Tribunal make a judgment in your favour and the debtor still does not pay you, you can apply to the Court to take further action to enforce the judgment debt. In particular, if:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">you know who employs the debtor, you can apply for an attachment order, which tells the employer to transfer money from the debtor\u2019s wages to you;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">you know the debtor owns the property, you can apply for a charging order to make it difficult for them to sell that property until the debt is paid;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">the debtor is an individual, you can take steps to <a href=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/bankruptcy-insolvency-work\/\">bankrupt<\/a> them. The first stage of this process is to issue a bankruptcy notice;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">you know the debtor has assets, you can apply to the court for a warrant to seize property; or<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">the debtor is a company, you can take steps to have their company wound up in insolvency. The first stage of this process is to issue a statutory demand for the payment of debt.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">If you need more information before deciding which enforcement action to take, you can also apply for <\/span>a court order to have the debtor brought before the court Registrar and examined<span style=\"font-weight: 400\"> about their financial situation.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Most Effective Options<\/h2>\n\n\n\n<p>Statutory demands and bankruptcy notices are common and effective enforcement options. If a debtor ignores one of these notices for a specific&nbsp; time period, you will be able to apply to the court to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>wind the debtor up, if it is a company; or&nbsp;<\/li>\n\n\n\n<li>bankrupt the debtor, if they are an individual.<\/li>\n<\/ul>\n\n\n\n<p>If an application is successful, the result for both will be the Court appointing a professional to sell the debtor&#8217;s assets and distribute the remaining money to all creditors, including you. Therefore, bankruptcy notices and statutory demands are effective enforcement tools because they are risky to ignore and provide a strong incentive to respond.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Statutory Demands <\/h3>\n\n\n\n<p>A statutory demand is a legal notice a creditor can serve on a debtor company, demanding payment of an undisputed debt. If you wish to issue a statutory demand, you must ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the debtor is a company, not an individual;&nbsp;<\/li>\n\n\n\n<li>it is undisputed whether the money is due and owing;&nbsp;<\/li>\n\n\n\n<li>the demand is made in writing and served on the company; and<\/li>\n\n\n\n<li>the demand requires the company to pay the debt, settle or offer security as payment within 15 working days from the date of service.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>If the debtor company wishes to dispute the debt, it must apply to the court to set aside the demand within 10 working days of notice. Should the debtor fail to respond within 15 working days, you can consider the debtor company insolvent. In this case, the process of winding up can begin. This is one of the fastest ways to apply pressure on a debtor company.<\/p>\n\n\n\n<p>The statutory demand procedure is strict and carries a significant risk of penalties or disputes arising if not done correctly. You must ensure your statutory demand meets all requirements or risk being part of costly court proceedings. If you wish to make a statutory demand, it is advisable to seek legal advice to ensure compliance and mitigate risk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">General Considerations<\/span><\/h3>\n\n\n\n<p>Before you consider court proceedings, you will need to do a cost\/benefit analysis. Consider whether:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the debtor has money to pay you back; if they are insolvent or bankrupt, they may not be able to satisfy the debt;<\/li>\n\n\n\n<li>if the matter is disputed, you have evidence to support your claim and make litigation worth your time; and&nbsp;<\/li>\n\n\n\n<li>the estimated litigation costs may outweigh any gain you are likely to achieve.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If you wish to enforce a payment for your business, you need to follow a number of steps. These include:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">communicating with the customer;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">sending a legal letter;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">commencing legal proceedings;<\/span> and<\/li>\n\n\n\n<li><span style=\"font-weight: 400\">enforcing the judgement.<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400\">Overall, many variables are involved in recovering a debt, and it is important to seek legal advice from the outset so that you can understand your options and form a strategy that fits within your budget. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you would like legal advice on enforcing payments, <\/span>LegalVision provides ongoing legal support for all businesses through our fixed-fee legal membership. Our experienced <a href=\"https:\/\/legalvision.co.nz\/services\/disputes-litigation\/\"><span style=\"font-weight: 400\">dispute lawyers<\/span><\/a> help businesses across industries manage contracts, employment law, disputes, intellectual property, and more, with unlimited access to specialist lawyers for a fixed monthly fee. To learn more about LegalVision\u2019s legal membership, call <a href=\"tel:+64800005570\" class=\"AVANSERnumber dynamic-number\">0800 005 570<\/a> or\u00a0<a href=\"https:\/\/legalvision.co.nz\/membership\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit our membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1606880228344\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>How should I start when looking to enforce a payment?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">The best first step to take when looking to enforce a payment is to contact the customer directly to explain the situation. When discussing the debt with them, make sure that you communicate clearly. You should seek to understand exactly why they have not paid you yet.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1606880271477\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>What happens if the customer still refuses to pay?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">If the other party ignores your letter of demand or disputes the matter, you may wish to sue them. In New Zealand, the appropriate forum to sue for unpaid money will depend on the size you claim.<\/p> <\/div> <\/div>\n\n\n\n\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"5d238358bb\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/1501\" \/>            <input value=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/enforce-a-payment\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Do I Enforce a Payment for My Business?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a business owner, you will inevitably have to manage customers who do not pay their invoices on time. This can cause major problems for your cash flow, so it is important to know the legal procedures available to you to recover a debt. This article will provide a summary of your options to enforce<a href=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/enforce-a-payment\/\">Continue reading <span class=\"sr-only\">&#8220;How Do I Enforce a Payment for My Business?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13518,"featured_media":930,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"202223,1559,219097,1639,219316,1841","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[9],"tags":[24,25,54,224,225,226],"class_list":["post-1501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disputes-and-litigation","tag-startup","tag-small-business","tag-medium-business","tag-enforce-a-payment","tag-debt-collection","tag-debt-recovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Do I Enforce a Payment for My Business? 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