{"id":201914,"date":"2021-01-13T18:47:17","date_gmt":"2021-01-13T05:47:17","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=201914"},"modified":"2024-06-18T18:13:11","modified_gmt":"2024-06-18T05:13:11","slug":"how-should-a-disciplinary-investigation-be-conducted","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/employment\/how-should-a-disciplinary-investigation-be-conducted\/","title":{"rendered":"How Should a Disciplinary Investigation Be Conducted in New Zealand?"},"content":{"rendered":"\n<p><span style=\"font-weight: 400\">Investigating any serious allegations against one of your employees is never an easy or straightforward process. Unfortunately, you may have no choice but to consider an investigation if there are allegations of misconduct, bullying or harassment against one of your staff. In these situations, you must exercise your <\/span><a href=\"https:\/\/legalvision.co.nz\/employment\/good-faith-obligation\/\"><span style=\"font-weight: 400\">good faith duty<\/span><\/a><span style=\"font-weight: 400\"> to your employee to run a fair and reasonable disciplinary investigation process.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Running an investigation is often <\/span>a<span style=\"font-weight: 400\"> compl<\/span>ex process<span style=\"font-weight: 400\"> and can change drastically depending on the circumstances. It is best practice to engage an employment lawyer if you think your business will need to conduct an investigation. However, this article will set out a general overview of the process.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Preparation for a Disciplinary Investigation<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">When responding to allegations against one of your employees\u2019 conduct, you may consider conducting a disciplinary investigation. Suppose you feel that there is a serious issue to be investigated. In that case, the right thing to do is inform the relevant employee and advise them that you will investigate their conduct. However, in some situations, such as where a<\/span>n employee can destroy <span style=\"font-weight: 400\">information, or threaten <\/span>others, <span style=\"font-weight: 400\">you may want to discreetly resolve these matters before talking to the employee.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Other vital parts to preparing for an investigation include checking the employee\u2019s employment agreement and any business policies relevant to disciplinary investigations and the employee\u2019s conduct.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Likewise, you must decide who should carry out the <a href=\"https:\/\/legalvision.co.nz\/employment\/workplace-investigations-best-practices-employers-handling-misconduct-allegations\/\">investigation<\/a>. A common misconception is that you must engage an independent investigator who is not affiliated with your business. While this may be a good option depending on the circumstances, it is not a<\/span> requirement<span style=\"font-weight: 400\">. Instead, you can use a neutral person in the business to conduct the investigation and gather facts objectively. They should not be close to the employee under investigation or any complainants.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Furthermore, you should plan the investigation and draft the <a href=\"https:\/\/legalvision.co.nz\/employment\/investigation-terms-of-reference\/\">terms of reference<\/a>, which set out how the investigation will proceed. You should give these draft terms of reference to any complainants and any employees under investigation, so they can give feedback before you finalise the plan.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Carrying Out the Investigation<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">How you choose to carry out the investigation will inevitably depend on the circumstances. You may assign certain employees to carry out the investigation, such as <a href=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/hr-workplace-disputes\/\">HR<\/a>, or use an external third party. Some investigations may be quick and simply involve talking to a few employees. However, others may be very time-intensive and involve many different kinds of information or evidence to analyse. Most investigations will involve interviewing witnesses. When deciding to conduct a disciplinary investigation, you should note:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">the investigator should interview people who saw the alleged behaviour or act, or who have direct knowledge of it;&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">you should inform witnesses that the information they provide will remain confidential to the investigation, but that the employee under investigation will be given the summary of meeting notes which may identify them;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">usually, witnesses cannot be anonymous, as this prevents the employee under investigation from their opportunity to respond to what the witness says. However, in some cases, it may be acceptable for the witness to be anonymous. You should get expert advice if this is the case for your business;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">the person being interviewed should be clear on the purpose of the interview and what the information will be used for; and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">the investigator should take notes throughout the interview. The investigator should confirm these notes with the employee to ensure it was an accurate record of the interview. These notes should then be provided to the employee under investigation so that they can comment on them.<\/span><\/li>\n<\/ul>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+64800005570\" class=\"not-prose\">0800 005 570<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white    \">\n 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There are principles around how to complete an investigation, particularly around decision-making. Notably, the investigator should not decide what the disciplinary action should be for the employee. Instead, their role is to summarise the facts and make findings. It is then the decision-maker\u2019s job (whether you or another senior employee) to consider what action to take.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">The investigation report should:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">be a careful, balanced assessment of what has been learned from the investigation, including whether any allegation is more likely than not to be true;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">address each issue raised in the investigation;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">be objective, without any emotional or moral judgements;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">have a clear link or reference from the evidence to the findings; and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">be provided to the employee for comment (and possibly the complainant as well) before being finalised.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Conducting a disciplinary investigation can be complicated, but it is an important process to get right. Having a fair process includes having a clear and objective investigation where the employee receives a chance to comment on the allegations.<\/span> Employees should also have a say as to how you conduct the i<span style=\"font-weight: 400\">nvestigation, and the specific information w<\/span>itnesses put <span style=\"font-weight: 400\">to the investigator. The investigator should wrap up their investigation with an investigation report that makes findings of fact, but that does not recommend any specific disciplinary action. It is best practice to seek specific legal advice if your business needs to carry out an investigation.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you have any questions about carrying out investigations in New Zealand, contact <\/span><a href=\"https:\/\/legalvision.co.nz\/employment-lawyers-lp\"><span style=\"font-weight: 400\">LegalVision\u2019s employment lawyers<\/span><\/a><span style=\"font-weight: 400\"> on 0800 005 570 or complete the form on this page.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1606880228344\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When does a business need to do an investigation?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Usually, when allegations have been made against an employee, and you are considering any disciplinary steps. Before taking disciplinary action, investigations are often required to ascertain what happened.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1606880258379\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Does an investigation have to be carried out by someone outside the business?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">No, it does not. However, the investigator should be objective, neutral and balanced.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1606880271477\"><strong class=\"schema-faq-question\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Can witnesses in an investigation be anonymous?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Usually, witnesses should not be anonymous, as this prevents the employee under investigation from commenting on the witness\u2019 information. However, in some rare circumstances, it may be appropriate for witnesses to remain anonymous.<\/p> <\/div> <\/div>\n\n\n\n\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"ed19fd34f0\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/201914\" \/>            <input value=\"https:\/\/legalvision.co.nz\/employment\/how-should-a-disciplinary-investigation-be-conducted\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Should a Disciplinary Investigation Be Conducted in New Zealand?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Investigating any serious allegations against one of your employees is never an easy or straightforward process. Unfortunately, you may have no choice but to consider an investigation if there are allegations of misconduct, bullying or harassment against one of your staff. In these situations, you must exercise your good faith duty to your employee to<a href=\"https:\/\/legalvision.co.nz\/employment\/how-should-a-disciplinary-investigation-be-conducted\/\">Continue reading <span class=\"sr-only\">&#8220;How Should a Disciplinary Investigation Be Conducted in New Zealand?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13235,"featured_media":201773,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"201917,225389,225461,226118,2006,202043","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[5],"tags":[24,25,54,457,458,459],"class_list":["post-201914","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employment","tag-startup","tag-small-business","tag-medium-business","tag-disciplinary-investigation","tag-employment-dispute","tag-investigation-report"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Should a Disciplinary Investigation Be Conducted in New Zealand?<\/title>\n<meta name=\"description\" content=\"Investigating serious workplace allegations is not an easy process. 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Matt previously worked as an employment lawyer in a top-tier firm in New Zealand, and now works at the University of Auckland as a Research Fellow in the Faculty of Law.","sameAs":["anthony.lieu@legalvision.com.au"],"url":"https:\/\/legalvision.co.nz\/author\/mattbartlett\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.nz\/employment\/how-should-a-disciplinary-investigation-be-conducted\/#faq-question-1606880228344","name":"When does a business need to do an investigation?","acceptedAnswer":{"@type":"Answer","text":"Usually, when allegations have been made against an employee, and you are considering any disciplinary steps. Before taking disciplinary action, investigations are often required to ascertain what happened.","inLanguage":"en-NZ"},"inLanguage":"en-NZ"},{"@type":"Question","@id":"https:\/\/legalvision.co.nz\/employment\/how-should-a-disciplinary-investigation-be-conducted\/#faq-question-1606880258379","name":"Does an investigation have to be carried out by someone outside the business?","acceptedAnswer":{"@type":"Answer","text":"No, it does not. However, the investigator should be objective, neutral and balanced.","inLanguage":"en-NZ"},"inLanguage":"en-NZ"},{"@type":"Question","@id":"https:\/\/legalvision.co.nz\/employment\/how-should-a-disciplinary-investigation-be-conducted\/#faq-question-1606880271477","name":"Can witnesses in an investigation be anonymous?","acceptedAnswer":{"@type":"Answer","text":"Usually, witnesses should not be anonymous, as this prevents the employee under investigation from commenting on the witness\u2019 information. 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