{"id":202491,"date":"2021-02-16T17:59:09","date_gmt":"2021-02-16T04:59:09","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=202491"},"modified":"2021-03-23T12:59:09","modified_gmt":"2021-03-22T23:59:09","slug":"create-complaints-process-nz-business","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/create-complaints-process-nz-business\/","title":{"rendered":"How Do I Create an Effective Complaints Process For My NZ Business?"},"content":{"rendered":"

The law requires that you deal with customer complaints. In addition to that, however, having a fair and effective complaints policy will show customers that you are open to their feedback. This will generate goodwill for your business and aid in reputation and growth. It can be useful to have guidelines that staff can follow for handling complaints, and this means you can provide the same level of service across the board. Make sure to tailor your complaints process to suit your business and the kind of customer relationship you want to foster. This article will outline the legal requirements for responding to customer complaints and provide a basic process structure.<\/span><\/p>\n

Dealing With Customer Complaints<\/span><\/h2>\n

Handling customer complaints can be tricky, especially if the issues at hand are serious. As a provider of goods and services, you need to uphold certain consumer guarantees. These guarantees are the bare minimum of what you should provide and inform how you deal with facilitating remedies for disgruntled customers. Note that you cannot:<\/span><\/p>\n