{"id":202577,"date":"2021-02-18T12:24:36","date_gmt":"2021-02-17T23:24:36","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=202577"},"modified":"2021-03-19T17:52:35","modified_gmt":"2021-03-19T04:52:35","slug":"can-i-refuse-to-give-a-customer-a-change-of-mind-refund-in-nz","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/can-i-refuse-to-give-a-customer-a-change-of-mind-refund-in-nz\/","title":{"rendered":"Can I Refuse to Give a Customer a Change of Mind Refund in NZ?"},"content":{"rendered":"

When selling goods or services to your customers, you will likely come across times when customers ask for a refund. In some situations, the law will require you to give them a refund. In other instances, however, it is up to your discretion. If a customer has reconsidered a purchase and wants a change of mind refund, it is up to you whether you give them one. This article will explain when you do not have to give customers a refund and when you do.<\/span><\/p>\n

Do I Legally Have to Give a Customer a Refund if They Change Their Mind?<\/span><\/h2>\n

There are certain situations where the law states that you have to give a customer a remedy for their issue or complaint, including refunds. If a customer\u2019s complaint<\/a> falls outside of these circumstances, however, then the law does not require you to give them a refund or another kind of remedy. Such times are when a customer:<\/span><\/p>\n