{"id":204166,"date":"2021-03-24T12:44:49","date_gmt":"2021-03-23T23:44:49","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=204166"},"modified":"2021-04-01T18:54:01","modified_gmt":"2021-04-01T05:54:01","slug":"how-can-my-business-comply-with-nz-consumer-information-standards","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/how-can-my-business-comply-with-nz-consumer-information-standards\/","title":{"rendered":"How Can My Business Comply With NZ Consumer Information Standards?"},"content":{"rendered":"<p><span style=\"font-weight: 400\">If your business sells goods or services <a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/whats-the-difference-between-consumer-products-and-commercial-products-in-nz\/\">to consumers<\/a>, you must abide by <a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/consumer-guarantees-act\/\">consumer law.<\/a> This includes upholding consumer guarantees and not misleading or deceiving your customers. There are also specific disclosure requirements you must abide by. In particular, if you sell products with a relevant consumer information standard (CIS), then you must comply with the regulations set out in that standard. Otherwise, you could face fines or other legal consequences. This article will explain:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">what consumer information standards are; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">how your business can comply with each one if they apply to you.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">What Are Consumer Information Standards?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The <a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/what-is-the-fair-trading-act-in-new-zealand\/\">Fair Trading Act<\/a>, which governs fair trading and sales practices, establishes that the government can set certain <\/span><a href=\"https:\/\/www.standards.govt.nz\/\"><span style=\"font-weight: 400\">information standards<\/span><\/a><span style=\"font-weight: 400\"> concerning various goods or services. Businesses need to disclose the information set out in their relevant standard and comply with any other regulations it outlines. When the government sets a new standard, it must consult businesses and organisations likely to be affected and listen to their feedback.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">These consumer information regulations exist so that consumers can make informed decisions about certain kinds of goods, and so businesses are transparent about the products they sell. You are responsible for ensuring that your products comply with their relevant consumer information standard, and not doing so is illegal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">These standards may cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">the nature of disclosed information;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">how you can get that information;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">mandatory verification of the disclosed information; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">how you should disclose the relevant information.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Currently, there are five consumer information standards. These are standards covering:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">care labelling;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">country of origin labelling;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">fibre content labelling;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">used motor vehicles; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">water efficiency labels.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">Care Labelling<\/span><\/h2>\n<p><span style=\"font-weight: 400\">This standard requires that certain new fabric goods have a label detailing how your customers care for them. This covers most kinds of new textiles, including:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">clothing and household fabrics;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">fabric furnishings;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">suede and furs;\u00a0 and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">plastics and plastic-coated fabrics.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Certain kinds of textile goods are exempt from this standard, such as:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">footwear;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">second-hand goods; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">dishcloths or similar.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">When it does apply, this standard requires that you inform consumers about how they can wash and care for these products, using different words or symbols to represent certain activities.<\/span><\/p>\n<div class=\"box box--info box--icon\">\n<p><span style=\"font-weight: 400\">For example, a label with a symbol of an iron and a cross over it would mean that consumers should not iron the textile product.<\/span><\/p>\n<\/div>\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+64800005570\" class=\"not-prose\">0800 005 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aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2452_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_2452_3' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2452_14\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full custom-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label 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It must be:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">in English;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">permanent; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">easy to see.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">You should put this on a label on the physical product, as well as any packaging if consumers cannot see the product label on display.<\/span><\/p>\n<div class=\"box box--info box--icon\">\n<p><span style=\"font-weight: 400\">For example, if you knit and sell beanies for your business in NZ, you need to include a tag on each beanie saying, \u201cMade in New Zealand\u201d.<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400\">You must make sure the clothing goods you sell meet this standard, even if you did not make the clothes yourself. Your manufacturer or supplier should ensure that they include the label when they make a product. However, you may be liable if they did not meet this requirement.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Fibre Content Labelling<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Most new textile products that you sell need to include a label detailing their exact fibre content. Any fibre content label needs to be in English and easy to read. You can include percentages next to the type of fibre you use.<\/span><\/p>\n<div class=\"box box--info box--icon\">\n<p><span style=\"font-weight: 400\">For example, a label on a hoodie you sell may say \u201c80% cotton, 20% elastane\u201d, or similar.<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400\">This standard does not apply to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">second-hand goods;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">footwear and their materials;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">consumer-selected or provided fabric;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">belts or corsets; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">miscellaneous textile goods.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">Used Motor Vehicles<\/span><\/h2>\n<p><span style=\"font-weight: 400\">If you sell used motor vehicles at your business, you need to ensure that each vehicle has a correct and complete Consumer Information Notice (CIN) when displaying them for sale. The CIN covers a wide range of information, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">your name, address, and registration number as the trader;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">vehicle make and model;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">vehicle year;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">engine capacity;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">distance travelled;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">any security interests; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">other important details.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">This CIN needs to be on an A4 white paper or card and easily readable from a prominent place on the vehicle. If you are selling online, you need to include it in the vehicle advertisement.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Water Efficiency Labels<\/span><\/h2>\n<p><span style=\"font-weight: 400\">When you sell certain kinds of water devices, you need to include a label detailing their water efficiency according to the NZ Water Efficiency Labelling Scheme (WELS). This label will give a rating to the product, indicating its water consumption and efficiency. This standard applies to new:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">washing machines;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">dishwashers;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">lavatories;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">showers;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">taps; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">urinals.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n<p><span style=\"font-weight: 400\">You are responsible for ensuring that the products you sell comply with any relevant consumer information standards that apply to them. This applies even if you did not manufacture the product yourself. If you do not meet this requirement, you could face fines and other legal proceedings. If you would like more information or help to comply with consumer information standards, contact <\/span><a href=\"https:\/\/legalvision.co.nz\/regulatory-lawyers-lp\"><span style=\"font-weight: 400\">LegalVision\u2019s regulatory and compliance lawyers<\/span><\/a><span style=\"font-weight: 400\"> on 0800 005 570 or fill out the form on this page.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1616542618084\"><strong class=\"schema-faq-question\"><strong>What are consumer information standards?<\/strong><\/strong> <p class=\"schema-faq-answer\">Consumer information standards are disclosure regulations the government sets on various consumer goods. Businesses who sell products with a consumer information standard must disclose certain information about those goods, and comply with other regulations.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1616542630804\"><strong class=\"schema-faq-question\"><strong>Why are there consumer information standards?<\/strong><\/strong> <p class=\"schema-faq-answer\">Consumer information standards exist so that consumers can make informed decisions about the goods they buy, and can rest assured buying goods they know more about.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1616542640193\"><strong class=\"schema-faq-question\"><strong>What do my clothes need to say on their tags?<\/strong><\/strong> <p class=\"schema-faq-answer\">If you sell clothing products, your tags will likely need to have information detailing how customers should care for those products. You will also need a country of origin tag (saying something like \u201cMade in NZ\u201d) and a fibre content label (e.g. 50% cotton, 30% polyester, 20% elastane or similar).<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1616542651634\"><strong class=\"schema-faq-question\"><strong>What is a water efficiency label?<\/strong><\/strong> <p class=\"schema-faq-answer\">A water efficiency label is a sign on certain kinds of water-based products (such as washing machines or showers) that indicates the water consumption of that product, and its efficiency.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>If your business sells goods or services to consumers, you must abide by consumer law. This includes upholding consumer guarantees and not misleading or deceiving your customers. There are also specific disclosure requirements you must abide by. In particular, if you sell products with a relevant consumer information standard (CIS), then you must comply with<a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/how-can-my-business-comply-with-nz-consumer-information-standards\/\">Continue reading <span class=\"sr-only\">&#8220;How Can My Business Comply With NZ Consumer Information Standards?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13236,"featured_media":201764,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[8],"tags":[25,574,667,710,711],"class_list":["post-204166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regulatory-and-compliance","tag-small-business","tag-consumer-law","tag-fair-trading-act","tag-consumer-information-standards","tag-product-labelling"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer Information Standards Compliance | LegalVision New Zealand<\/title>\n<meta name=\"description\" content=\"You are responsible for ensuring that your products comply with any relevant consumer information standards that apply to them. We explain.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/how-can-my-business-comply-with-nz-consumer-information-standards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Information Standards Compliance | LegalVision New Zealand\" \/>\n<meta property=\"og:description\" content=\"You are responsible for ensuring that your products comply with any relevant consumer information standards that apply to them. We explain.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/how-can-my-business-comply-with-nz-consumer-information-standards\/\" \/>\n<meta property=\"og:site_name\" content=\"LegalVision New Zealand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LegalVision\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-23T23:44:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-01T05:54:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2021\/01\/11151330\/felipe-furtado-2zDXqgTzEFE-unsplash.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1330\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Emma Lindblom\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:site\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emma Lindblom\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/\"},\"author\":{\"name\":\"Emma Lindblom\",\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/#\\\/schema\\\/person\\\/32362b5331a9cb23e31b656d199e7b72\"},\"headline\":\"How Can My Business Comply With NZ Consumer Information Standards?\",\"datePublished\":\"2021-03-23T23:44:49+00:00\",\"dateModified\":\"2021-04-01T05:54:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/\"},\"wordCount\":1021,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/img.legalvision.com.au\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/01\\\/11151330\\\/felipe-furtado-2zDXqgTzEFE-unsplash.jpg\",\"keywords\":[\"small business\",\"consumer law\",\"fair trading act\",\"consumer information standards\",\"product labelling\"],\"articleSection\":[\"Regulatory and Compliance Articles\"],\"inLanguage\":\"en-NZ\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/#respond\"]}]},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/\",\"url\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/\",\"name\":\"Consumer Information Standards Compliance | LegalVision New Zealand\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/legalvision.co.nz\\\/regulatory-and-compliance\\\/how-can-my-business-comply-with-nz-consumer-information-standards\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/img.legalvision.com.au\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/01\\\/11151330\\\/felipe-furtado-2zDXqgTzEFE-unsplash.jpg\",\"datePublished\":\"2021-03-23T23:44:49+00:00\",\"dateModified\":\"2021-04-01T05:54:01+00:00\",\"description\":\"You are responsible for ensuring that your products comply with any relevant consumer information standards that apply to them. 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