{"id":204662,"date":"2021-04-27T15:28:07","date_gmt":"2021-04-27T02:28:07","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=204662"},"modified":"2024-02-13T05:10:19","modified_gmt":"2024-02-12T16:10:19","slug":"manufacturers-obligations-shipping","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/","title":{"rendered":"Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?"},"content":{"rendered":"\n<p>Any commercial entity that regularly sells goods or services to consumers (meaning they are \u2018in trade\u2019) needs to comply with their&nbsp;<a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/consumer-guarantees-act\/\">consumer law obligations<\/a>. The law provides specific requirements for consumer products and trader behaviour so that consumers know they are getting a fair deal. If your business relies on e-commerce and has manufacturers ship directly to consumers, it may be challenging to ensure you are meeting these legal requirements. Consumer law will also apply to your manufacturers, but that does not absolve you of responsibility. For some guidance, this article will go through the obligations of manufacturers when shipping goods directly to consumers and the obligations of online retailers selling products in New Zealand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Meeting Consumer Guarantees as an Online Retailer<\/h2>\n\n\n\n<p>When you sell your products to consumers in New Zealand, the law requires that you meet various guarantees about those products. These help to maintain consumer standards across industries so that your customers have protections available to them. When you sell consumer products, you guarantee that they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fit for purpose;<\/li>\n\n\n\n<li>shipped on time and in good condition;<\/li>\n\n\n\n<li>of safe and acceptable quality;<\/li>\n\n\n\n<li>the same as your description or sample;<\/li>\n\n\n\n<li>priced reasonably in the absence of a pre-agreed price; and&nbsp;<\/li>\n\n\n\n<li>sold legally.<\/li>\n<\/ul>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>As the product seller or online retailer, you are responsible for ensuring your products meet these guarantees when customers order and receive them. This obligation still exists even if your manufacturer creates and ships the goods directly to your customers.<\/p>\n<\/div>\n\n\n\n<p>Some business models, such as drop shipping, rely on manufacturers to deliver the products directly to consumers. These models avoid the up-front costs required to bulk-order and store products. Accordingly, buying samples of any products you intend to sell is always recommended. This way, you can ensure the products are fit for purpose, are safe and of acceptable quality, match the description, and are priced appropriately.&nbsp;<\/p>\n\n\n\n<p>If the products you sell do not meet these consumer guarantees, <a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/when-is-a-customer-eligible-for-a-refund-or-exchange-in-nz\/\">you need to provide a remedy<\/a>. For example, if a customer does not receive their ordered goods within a reasonable or expected time frame, you are initially responsible for handling that issue. This is because you failed to uphold this guarantee and must rectify the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Meeting Consumer Guarantees as a Manufacturer<\/h2>\n\n\n\n<p>Where manufacturers provide goods to consumers located in New Zealand, consumer guarantee obligations automatically apply. These obligations apply even where the manufacturer is located outside New Zealand. Their goods must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>match their description;<\/li>\n\n\n\n<li>be of acceptable quality; and<\/li>\n\n\n\n<li>have spare parts or repair facilities available for a reasonable time after shipment.<\/li>\n<\/ul>\n\n\n\n<p>\u201cAcceptable quality\u201d will take into consideration the nature and price of the goods, and means that goods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>meet their intended purpose;<\/li>\n\n\n\n<li>are free from minor defects;<\/li>\n\n\n\n<li>have an acceptable appearance and finish;<\/li>\n\n\n\n<li>are safe to use; and<\/li>\n\n\n\n<li>will last for as long as can reasonably be expected.<\/li>\n<\/ul>\n\n\n\n<p>If the manufacturer has any written&nbsp;warranties&nbsp;they provide with their products, they must maintain those warranties for as long as they are valid under consumer law. This warranty begins on the original purchase date of a product.<\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+64800005570\" class=\"not-prose\">0800 005 570<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white    \">\n    <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework lawyer-form_wrapper gplaceholder_wrapper form-with-labels-no-asterisks_wrapper has-new-validation-error-styling_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2452' style='display:none'><div id='gf_2452' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_2452' id='gform_2452' class='lawyer-form gplaceholder form-with-labels-no-asterisks has-new-validation-error-styling' action='\/api\/wp\/v2\/posts\/204662#gf_2452' data-formid='2452' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2452' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2452_15\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_15'>X\/Twitter<\/label><div class='ginput_container'><input name='input_15' id='input_2452_15' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_2452_15'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_2452_1\" class=\"gfield gfield--type-text gfield--input-type-text gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_1'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2452_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2452_12\" class=\"gfield gfield--type-text gfield--input-type-text gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_12'>Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_2452_12' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2452_2\" class=\"gfield gfield--type-email gfield--input-type-email gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_2'>Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_2452_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2452_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_2452_3' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2452_14\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full custom-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_14'>Number of Employees in Your Business<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_14' id='input_2452_14' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='0' >0<\/option><option value='1' >1-5<\/option><option value='6' >6-20<\/option><option value='21' >21-50<\/option><option value='51' >51-250<\/option><option value='250' >250+<\/option><\/select><\/div><\/div><div id=\"field_2452_4\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2452_4'>Tell us about your enquiry<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_4' id='input_2452_4' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_2452_5\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By submitting this form, you agree to receive emails from LegalVision and can unsubscribe at any time. View our <a href=\"https:\/\/legalvision.co.nz\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>. <\/div><div id=\"field_2452_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_8' id='input_2452_8' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='http:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/204662' \/><\/div><\/div><div id=\"field_2452_13\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_13' id='input_2452_13' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='generic_form' \/><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type=\"submit\" id=\"gform_submit_button_2452\" class=\"gform_button button\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\"><span class=\"gform_submit_button__text\">Submit Now<\/span><\/button> <input type='hidden' name='gform_ajax' value='form_id=2452&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;hash=8d907caff460821c366ed2411b0c45b3' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2452' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2452' id='gform_theme_2452' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2452' id='gform_style_settings_2452' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_2452' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='2452' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='AUD' value='VD9\/ROcIQjXIxIMfO1422Ar9kv3Itj+42hN5yoVbiJDZMPDtcOljqMi0DTnaDJbzfCn5mcopWTOOKOPyuQflo2AcbgV7Xm4UTpH5gy4RcoJ\/F8E=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_2452' value='WyJ7XCIxNFwiOltcIjIyODY0N2ViMWU3NTcxZjA4YTY4NGJmMDcwMTk3Y2I0XCIsXCJiMzk3YmQ1MDBmMmFjNjk1ODE4MzdmNTBhYTA2MzQ0OFwiLFwiNGYyNGZkZGEwMzlkNDUxMWFhZGE1NGYwZmQwZmNiZTdcIixcIjUyMmJkMDE2M2I2ZmEwOTI3NDZhZjU5YTg0ZmM1NDk5XCIsXCIzODRlNjk1YjQxMTAzMWFiYmQ2ODEyMGYyZWFhMDYyNlwiLFwiYjkzNDcwNTE2MjkxOGRjZWViMjQzNzRjNmE0NGVmNTlcIixcIjQxMTliODZhMzVjYzJiMWViNDZiMmQ4NjRlNGUzZmNjXCJdfSIsIjQ3MjNiMzA2ZDIyZGVkODA2N2YyMjYyOThkYzI1ODVmIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2452' id='gform_target_page_number_2452' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2452' id='gform_source_page_number_2452' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_2452' id='gform_ajax_frame_2452' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 2452, 'https:\/\/legalvision.co.nz\/wp-content\/themes\/legalv-v6\/img\/spinner.svg', true );jQuery('#gform_ajax_frame_2452').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2452');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2452').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_2452').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2452').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2452').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_2452').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2452').val();gformInitSpinner( 2452, 'https:\/\/legalvision.co.nz\/wp-content\/themes\/legalv-v6\/img\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2452, current_page]);window['gf_submitting_2452'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_2452').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_2452').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [2452]);window['gf_submitting_2452'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2452').text());}else{jQuery('#gform_2452').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"2452\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_2452\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_2452\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_2452\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 2452, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\n<\/div>\n<div id=\"content-next\"><!-- scroll anchor --><\/div>\n<h2 class=\"wp-block-heading\">Avoiding Misleading Your Customers<\/h2>\n\n\n\n<p>Consumer law also prohibits misleading your customers, which includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/what-is-misleading-or-deceptive-conduct-in-new-zealand\/\">general misleading or deceptive conduct;<\/a><\/li>\n\n\n\n<li>false or unsubstantiated claims;<\/li>\n\n\n\n<li>unfair sales tactics; and<\/li>\n\n\n\n<li>unfair contract terms.<\/li>\n<\/ul>\n\n\n\n<p>Accordingly, when you provide expected delivery times for your customers, you need to be reasonably confident that these are accurate. Likewise, you should notify consumers where delivery times are extended.&nbsp;<\/p>\n\n\n\n<p>Further, if you order with a manufacturer to ship directly to a consumer, you need to ensure your manufacturer can fulfil your order. Otherwise, you risk misleading your customers about product availability. These requirements also apply to your manufacturers about any representations they make about stock availability and delivery timeframes.<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>Whether you are a manufacturer or a retailer, you need to be as transparent as possible with consumers about:<\/p>\n<!-- wp:list -->\n<ul><!-- wp:list-item --><\/p>\n<li>delivery costs;<\/li>\n<!-- \/wp:list-item --> <!-- wp:list-item -->\n<li>potential fees or taxes; and<\/li>\n<!-- \/wp:list-item --> <!-- wp:list-item -->\n<li>delivery timeframes.<\/li>\n<p><!-- \/wp:list-item --><\/ul>\n<p><!-- \/wp:list --><\/p>\n<\/div>\n\n\n\n<p>It is a reality of business that where you rely on a manufacturer to fulfil orders on your behalf, there may be delays or issues with product availability that are outside your control. In these situations, you must regularly update your consumers and offer refunds where appropriate.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is My Business Responsible For?<\/h2>\n\n\n\n<p>If your manufacturers are responsible for delivering directly to your customers, you still need to meet your consumer law obligations. In fact, where your manufacturer does not have a place of business in New Zealand, your business \u2013 as the importing and distributing party \u2013 is deemed to be the manufacturer. Subsequently, you will be bound by the relevant consumer law provisions.&nbsp;<\/p>\n\n\n\n<p>If you are a manufacturer as well as a retailer, these requirements still apply.<\/p>\n\n\n\n<p>When you sell products to a consumer, you are their first point of contact if something goes wrong. As such, you are responsible for handling any customer complaints, even if the manufacturer and not your business caused a delivery issue. You need to facilitate a remedy for the affected customer in the form of a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repair;<\/li>\n\n\n\n<li>replacement; or<\/li>\n\n\n\n<li>refund.<\/li>\n<\/ul>\n\n\n\n<p>You should work with your manufacturer to provide this remedy when you do not produce your goods yourself. Regardless of the remedy you provide, it is important to address and remedy customer complaints as promptly as possible.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Manufacturer Responsibilities<\/h2>\n\n\n\n<p>If your manufacturer ships goods directly to your customers, you should have provisions in your contract detailing what they are responsible for should something go wrong. It is beneficial to establish a clear process for repairs, replacements or refunds at the commencement of your relationship with a manufacturer. Doing so ensures both parties are clear on the appropriate steps to take when an issue arises.&nbsp;<\/p>\n\n\n\n<p>For example, say that a customer\u2019s order was damaged during delivery. They contact you first, and you refund them the product\u2019s full price. Depending on your contract, your manufacturer would then refund you the cost of the product.<\/p>\n\n\n\n<p>If a customer cannot contact your business as the retailer, they can go directly to the manufacturer for breaching their obligations under consumer law. In this situation, the manufacturer then has to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pay compensation and cover any losses; and<\/li>\n\n\n\n<li>honour any warranties they provided with the sold product.<\/li>\n<\/ul>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2021\/12\/22115855\/cytonn-photography-GJao3ZTX9gU-unsplash-e1640129621597.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Commercial Contracts Checklist<\/div>\n            <div class=\"body-text\">\n                <p>To protect your business, ensure supplier contracts meet your business\u2019 needs. Our free Commercial Contracts Checklist will help.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.nz\/Commercial_Contracts_Guide_NZ.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>If you sell consumer goods through your e-commerce business, you are the first point of contact for customers reporting any problems relating to those goods. Manufacturers\u2019 obligations are providing adequate products and meeting any provided warranties. They also need to meet their contractual obligations regarding delivery management.<\/p>\n\n\n\n<p>For more information or help with your manufacturers\u2019 responsibility,&nbsp;our experienced <a href=\"https:\/\/legalvision.co.nz\/regulatory-lawyers-lp\">regulatory and compliance<\/a> can assist as part of our LegalVision membership. You will have unlimited access to lawyers who can answer your questions and draft and review your documents for a low monthly fee. Call us today on <a href=\"tel:+64800005570\" class=\"AVANSERnumber dynamic-number\">0800 005 570<\/a> or visit our <a href=\"https:\/\/legalvision.co.nz\/membership\/\">membership page<\/a>.<\/p>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"3bc3beddae\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/204662\" \/>            <input value=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Any commercial entity that regularly sells goods or services to consumers (meaning they are \u2018in trade\u2019) needs to comply with their&nbsp;consumer law obligations. The law provides specific requirements for consumer products and trader behaviour so that consumers know they are getting a fair deal. If your business relies on e-commerce and has manufacturers ship directly<a href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\">Continue reading <span class=\"sr-only\">&#8220;Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13388,"featured_media":45,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"219757,2110,203145,225695,205749,218885","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[8],"tags":[25,270,574,782,783,785],"class_list":["post-204662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regulatory-and-compliance","tag-small-business","tag-misleading-conduct","tag-consumer-law","tag-manufacturer","tag-shipping","tag-manufacturer-obligations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manufacturers Obligations When Shipping | LegalVision New Zealand<\/title>\n<meta name=\"description\" content=\"NZ manufacturers have legal obligations when shipping to customers. We explain what your manufacturer is responsible for.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manufacturers Obligations When Shipping | LegalVision New Zealand\" \/>\n<meta property=\"og:description\" content=\"NZ manufacturers have legal obligations when shipping to customers. We explain what your manufacturer is responsible for.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\" \/>\n<meta property=\"og:site_name\" content=\"LegalVision New Zealand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LegalVision\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-27T02:28:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-12T16:10:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1367\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tayler Berridge-Smith\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:site\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tayler Berridge-Smith\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\"},\"author\":{\"name\":\"Tayler Berridge-Smith\",\"@id\":\"https:\/\/legalvision.co.nz\/#\/schema\/person\/6c48ae54ef07bfb9da8c62f8594bd91e\"},\"headline\":\"Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?\",\"datePublished\":\"2021-04-27T02:28:07+00:00\",\"dateModified\":\"2024-02-12T16:10:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\"},\"wordCount\":1083,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/legalvision.co.nz\/#organization\"},\"image\":{\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg\",\"keywords\":[\"small business\",\"misleading conduct\",\"consumer law\",\"manufacturer\",\"shipping\",\"manufacturer obligations\"],\"articleSection\":[\"Regulatory and Compliance Articles\"],\"inLanguage\":\"en-NZ\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\",\"url\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\",\"name\":\"Manufacturers Obligations When Shipping | LegalVision New Zealand\",\"isPartOf\":{\"@id\":\"https:\/\/legalvision.co.nz\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg\",\"datePublished\":\"2021-04-27T02:28:07+00:00\",\"dateModified\":\"2024-02-12T16:10:19+00:00\",\"description\":\"NZ manufacturers have legal obligations when shipping to customers. We explain what your manufacturer is responsible for.\",\"breadcrumb\":{\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#breadcrumb\"},\"inLanguage\":\"en-NZ\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage\",\"url\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg\",\"contentUrl\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg\",\"width\":1367,\"height\":768,\"caption\":\"Manufacturing Distribution Agreements: Key Legal Terms\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legalvision.co.nz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/legalvision.co.nz\/articles\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Regulatory and Compliance Articles\",\"item\":\"https:\/\/legalvision.co.nz\/category\/regulatory-and-compliance\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/legalvision.co.nz\/#website\",\"url\":\"https:\/\/legalvision.co.nz\/\",\"name\":\"LegalVision New Zealand\",\"description\":\"LegalVision is a commercial law firm in NZ with a commitment to innovation\",\"publisher\":{\"@id\":\"https:\/\/legalvision.co.nz\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/legalvision.co.nz\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-NZ\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/legalvision.co.nz\/#organization\",\"name\":\"LegalVision New Zealand\",\"url\":\"https:\/\/legalvision.co.nz\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/legalvision.co.nz\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/LegalVision_square_logo.png\",\"contentUrl\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/LegalVision_square_logo.png\",\"width\":400,\"height\":400,\"caption\":\"LegalVision New Zealand\"},\"image\":{\"@id\":\"https:\/\/legalvision.co.nz\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/LegalVision\",\"https:\/\/x.com\/LegalVision_law\",\"https:\/\/www.linkedin.com\/company\/legalvision-group\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/legalvision.co.nz\/#\/schema\/person\/6c48ae54ef07bfb9da8c62f8594bd91e\",\"name\":\"Tayler Berridge-Smith\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/legalvision.co.nz\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2022\/08\/cropped-Tayler-Berridge-Smith-e1707345664748-96x96.jpg\",\"contentUrl\":\"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2022\/08\/cropped-Tayler-Berridge-Smith-e1707345664748-96x96.jpg\",\"caption\":\"Tayler Berridge-Smith\"},\"description\":\"Tayler is a Law Graduate within New Zealand's Commercial Contracts team. She graduated in 2022 with a Bachelor of Laws and a Bachelor of Business, majoring in Management.\",\"url\":\"https:\/\/legalvision.co.nz\/author\/taylerberridgesmith\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Manufacturers Obligations When Shipping | LegalVision New Zealand","description":"NZ manufacturers have legal obligations when shipping to customers. We explain what your manufacturer is responsible for.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/","og_locale":"en_US","og_type":"article","og_title":"Manufacturers Obligations When Shipping | LegalVision New Zealand","og_description":"NZ manufacturers have legal obligations when shipping to customers. We explain what your manufacturer is responsible for.","og_url":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/","og_site_name":"LegalVision New Zealand","article_publisher":"https:\/\/www.facebook.com\/LegalVision","article_published_time":"2021-04-27T02:28:07+00:00","article_modified_time":"2024-02-12T16:10:19+00:00","og_image":[{"width":1367,"height":768,"url":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg","type":"image\/jpeg"}],"author":"Tayler Berridge-Smith","twitter_card":"summary_large_image","twitter_creator":"@LegalVision_law","twitter_site":"@LegalVision_law","twitter_misc":{"Written by":"Tayler Berridge-Smith","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#article","isPartOf":{"@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/"},"author":{"name":"Tayler Berridge-Smith","@id":"https:\/\/legalvision.co.nz\/#\/schema\/person\/6c48ae54ef07bfb9da8c62f8594bd91e"},"headline":"Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?","datePublished":"2021-04-27T02:28:07+00:00","dateModified":"2024-02-12T16:10:19+00:00","mainEntityOfPage":{"@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/"},"wordCount":1083,"commentCount":0,"publisher":{"@id":"https:\/\/legalvision.co.nz\/#organization"},"image":{"@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage"},"thumbnailUrl":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg","keywords":["small business","misleading conduct","consumer law","manufacturer","shipping","manufacturer obligations"],"articleSection":["Regulatory and Compliance Articles"],"inLanguage":"en-NZ","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/","url":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/","name":"Manufacturers Obligations When Shipping | LegalVision New Zealand","isPartOf":{"@id":"https:\/\/legalvision.co.nz\/#website"},"primaryImageOfPage":{"@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage"},"image":{"@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage"},"thumbnailUrl":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg","datePublished":"2021-04-27T02:28:07+00:00","dateModified":"2024-02-12T16:10:19+00:00","description":"NZ manufacturers have legal obligations when shipping to customers. We explain what your manufacturer is responsible for.","breadcrumb":{"@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#breadcrumb"},"inLanguage":"en-NZ","potentialAction":[{"@type":"ReadAction","target":["https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/"]}]},{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#primaryimage","url":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg","contentUrl":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/iStock-1131702041.jpg","width":1367,"height":768,"caption":"Manufacturing Distribution Agreements: Key Legal Terms"},{"@type":"BreadcrumbList","@id":"https:\/\/legalvision.co.nz\/regulatory-and-compliance\/manufacturers-obligations-shipping\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legalvision.co.nz\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/legalvision.co.nz\/articles\/"},{"@type":"ListItem","position":3,"name":"Regulatory and Compliance Articles","item":"https:\/\/legalvision.co.nz\/category\/regulatory-and-compliance\/"},{"@type":"ListItem","position":4,"name":"Are Manufacturers Responsible When Shipping Goods Directly to Consumers in NZ?"}]},{"@type":"WebSite","@id":"https:\/\/legalvision.co.nz\/#website","url":"https:\/\/legalvision.co.nz\/","name":"LegalVision New Zealand","description":"LegalVision is a commercial law firm in NZ with a commitment to innovation","publisher":{"@id":"https:\/\/legalvision.co.nz\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legalvision.co.nz\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-NZ"},{"@type":"Organization","@id":"https:\/\/legalvision.co.nz\/#organization","name":"LegalVision New Zealand","url":"https:\/\/legalvision.co.nz\/","logo":{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/legalvision.co.nz\/#\/schema\/logo\/image\/","url":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/LegalVision_square_logo.png","contentUrl":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2020\/11\/LegalVision_square_logo.png","width":400,"height":400,"caption":"LegalVision New Zealand"},"image":{"@id":"https:\/\/legalvision.co.nz\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/LegalVision","https:\/\/x.com\/LegalVision_law","https:\/\/www.linkedin.com\/company\/legalvision-group"]},{"@type":"Person","@id":"https:\/\/legalvision.co.nz\/#\/schema\/person\/6c48ae54ef07bfb9da8c62f8594bd91e","name":"Tayler Berridge-Smith","image":{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/legalvision.co.nz\/#\/schema\/person\/image\/","url":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2022\/08\/cropped-Tayler-Berridge-Smith-e1707345664748-96x96.jpg","contentUrl":"https:\/\/legalvision.co.nz\/wp-content\/uploads\/sites\/2\/2022\/08\/cropped-Tayler-Berridge-Smith-e1707345664748-96x96.jpg","caption":"Tayler Berridge-Smith"},"description":"Tayler is a Law Graduate within New Zealand's Commercial Contracts team. She graduated in 2022 with a Bachelor of Laws and a Bachelor of Business, majoring in Management.","url":"https:\/\/legalvision.co.nz\/author\/taylerberridgesmith\/"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/204662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/users\/13388"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/comments?post=204662"}],"version-history":[{"count":7,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/204662\/revisions"}],"predecessor-version":[{"id":225774,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/204662\/revisions\/225774"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/media\/45"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/media?parent=204662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/categories?post=204662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/tags?post=204662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}