{"id":215807,"date":"2022-06-08T18:16:24","date_gmt":"2022-06-08T05:16:24","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=215807"},"modified":"2026-02-20T16:07:26","modified_gmt":"2026-02-20T03:07:26","slug":"chase-unpaid-invoices","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/disputes-and-litigation\/chase-unpaid-invoices\/","title":{"rendered":"Best Ways to Chase Unpaid Invoices in NZ"},"content":{"rendered":"\n<p><span style=\"font-weight: 400\">No matter the size or experience, all businesses will, at some point, have to chase unpaid invoices. It is an unfortunate and unavoidable part of running a business. However, some things can make chasing invoices easier. This article will outline tips to <\/span><a href=\"https:\/\/legalvision.co.nz\/startups\/5-tips-to-get-paid-on-time-in-new-zealand\/\"><span style=\"font-weight: 400\">ensure your business gets paid<\/span><\/a><span style=\"font-weight: 400\"> while maintaining its reputation and positive customer relationships. These tips include:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">ensuring that you have transparent processes in place to chase invoices;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">prioritising maintaining customer relationships;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">being flexible for those in financial strife;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">offering a discount; and&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">seeking out a professional collector if need be.&nbsp;&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Have a Straightforward Process in Place<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">It is vital that you keep comprehensive <\/span><a href=\"https:\/\/legalvision.co.nz\/commercial-contracts\/invoices-new-zealand\/\"><span style=\"font-weight: 400\">records of all invoices<\/span><\/a><span style=\"font-weight: 400\"> you send out and when they are due. You should also clarify when invoices are due when you send them out.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">When invoices become overdue, you should have a set process to deal with them. Importantly, you should follow up as soon as possible when an invoice has become overdue. The longer you leave an unpaid invoice, the easier it is for a customer to ignore you.<\/span><\/p>\n\n\n\n<div class=\"box box--icon box--info\">\n<p><span style=\"font-weight: 400\">You might send an email the day after they become overdue and then follow up with a call if you do not have a response.<\/span><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400\">In the early stages, you should be brief and polite. It is important to factor in that your customer or client may have simply made a mistake. Indeed, it is best to remain friendly and professional before jumping to conclusions. When you chase an outstanding invoice, you could also send customers an outcome report to remind them that they have paid for excellent services.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Prioritise Maintaining Customer Relationships<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">It can be hard to maintain positive client relationships while <\/span><a href=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/how-can-business-get-money-owed-by-customer\/\"><span style=\"font-weight: 400\">chasing invoices<\/span><\/a><span style=\"font-weight: 400\">. People can become uncomfortable and quick to anger when you pursue them for money. Therefore, while chasing invoices, you should also aim to preserve customer relationships. If your business is small, you may be the only employee. Therefore, you will be stuck chasing invoices while also trying to maintain customer relationships. Therefore, you could consider creating a separate work email account that manages finances to ensure that your positive working relationship is separate from any chasing you have to do.&nbsp;<\/span><\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+64800005570\" class=\"not-prose\">0800 005 570<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div 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They likely want to honour the invoice but do not have the means to pay you. Alternatively, you could offer a payment plan to allow them to pay you back over time. This will enable you to maintain your relationship with them so that they hopefully use your services again when they are experiencing better financial stability.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Offer a Discount<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If you are in severe strife and your business needs cash flow but has several unpaid invoices, you may have to provide a discount. Perhaps you could give a 15% discount on invoices for payment. Additionally, even if you are not in dire financial straights, you should still not continue to funnel resources into a client who cannot pay you. You should ensure that you have a plan to recognise when you should shut off services that you are not being paid for.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"box box--icon box--info\">\n<p><span style=\"font-weight: 400\">It is unsustainable for your business to continue providing services to someone who cannot pay you.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400\">Additionally, if you do not end up with the money from the invoice, you will need to write off income in your accounts. This is especially important if you have already paid tax on the money from the invoice. You will be able to claim back this tax.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Seek Out a Professional Collector<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Eventually, you may need to seek out a debt collector or lawyer to chase your unpaid debts. You can also file in the District Court to ensure that the invoice is paid, but court time is costly and will likely be more than the cost of the invoice. You can go to the District Court if there is a dispute about invoicing, but they cannot act as a debt collector. This will likely wholly sever your relationship with the client, so make sure you exhaust other options before commencing legal proceedings.&nbsp;<\/span><\/p>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2021\/12\/17082932\/return-to-work-safely-toolkit-nz.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Marketing Plan - Digital Business<\/div>\n            <div class=\"body-text\">\n                <p>Need help marketing your digital business? Use LegalVision\u2019s free Marketing Plan for Digital Businesses template to create a robust marketing plan.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.nz\/marketing-plan-template-digital-business-nz.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Legal Process&nbsp;<\/h2>\n\n\n\n<p>When the debtor ignores or refuses your attempts to recover a debt, engaging a lawyer can be an effective next step. A legal letter often expedites the process, as debtors tend to take the matter more seriously when approached by a legal professional. Additionally, a lawyer can assist you with court filings or strategise alternative approaches if the final demand goes unanswered.&nbsp;<\/p>\n\n\n\n<p>The typical legal debt recovery process begins with a letter of demand, setting a reasonable timeframe for payment. If this yields no response or payment, a final letter of demand follows, usually with a shorter deadline. You may also want to consider issuing a statutory demand. However, you should always speak to your lawyer before doing so, as there are strict rules around it. <\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <!-- wp:paragraph -->\n<p>The amount owed determines the appropriate court for filing a claim:<\/p>\n<!-- \/wp:paragraph --> <!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Dispute Tribunal: claims up to $30,000.<\/li>\n<!-- \/wp:list-item --> <!-- wp:list-item -->\n<li>District Court: claims up to $350,000.<\/li>\n<!-- \/wp:list-item --> <!-- wp:list-item -->\n<li>High Court: claims over $350,000.<\/li>\n<p><!-- \/wp:list-item --><\/ul>\n<p><!-- \/wp:list --><\/p>\n<\/div>\n\n\n\n<p>It is important to note that legal action should be the last resort. Before proceeding, you should carefully weigh the potential costs against the debt amount and the likelihood of recovery. You should also ensure you\u2019ve actioned or considered the suggestions noted above.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Key Takeaways&nbsp;<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">As a business owner, it is always an awkward experience when you have to chase unpaid invoices. You should ensure that you have a good process in place when seeking the payment of invoices and make sure that you prioritise customer relationships.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you need help chasing unpaid invoices, <\/span>LegalVision provides ongoing legal support for all businesses through our fixed-fee legal membership. Our experienced <a href=\"https:\/\/legalvision.co.nz\/dispute-lawyers-lp\"><span style=\"font-weight: 400\">disputes lawyers<\/span><\/a> help businesses across industries manage contracts, employment law, disputes, intellectual property, and more, with unlimited access to specialist lawyers for a fixed monthly fee. To learn more about LegalVision\u2019s legal membership, call <a href=\"tel:+64800005570\" class=\"AVANSERnumber dynamic-number\">0800 005 570<\/a> or\u00a0<a href=\"https:\/\/legalvision.co.nz\/membership\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit our membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1654665055814\"><strong class=\"schema-faq-question\"><strong>How long should I allow for invoices to be paid?\u00a0<\/strong><\/strong> <p class=\"schema-faq-answer\">This depends on you, your invoices, any terms and conditions of payment and how you want to run your business. You may want to make them due a month (30 days) after you send them out, or even a week if you want the payment to be sooner. There is no set rule, but you should clearly communicate it to your customers.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1654665063557\"><strong class=\"schema-faq-question\"><strong>What should I do if someone has not paid me after several attempts to contact them?<\/strong><\/strong> <p class=\"schema-faq-answer\">You can contact a lawyer or debt collector to follow up with the customer. Alternatively, you can contact the District Court to get them to make an order for payment. However, this can be an expensive process that will likely cost more than the debt you will collect.\u00a0<\/p> <\/div> <\/div>\n\n\n\n\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"d2c2fab9ad\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/215807\" \/>            <input value=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/chase-unpaid-invoices\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"Best Ways to Chase Unpaid Invoices in NZ\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>No matter the size or experience, all businesses will, at some point, have to chase unpaid invoices. It is an unfortunate and unavoidable part of running a business. However, some things can make chasing invoices easier. This article will outline tips to ensure your business gets paid while maintaining its reputation and positive customer relationships.<a href=\"https:\/\/legalvision.co.nz\/disputes-and-litigation\/chase-unpaid-invoices\/\">Continue reading <span class=\"sr-only\">&#8220;Best Ways to Chase Unpaid Invoices in NZ&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13518,"featured_media":201719,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2259,1310,205499,213983,205623,2182","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[9],"tags":[25,54,539,1452,1453,1454],"class_list":["post-215807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disputes-and-litigation","tag-small-business","tag-medium-business","tag-district-court","tag-upaid-invoices","tag-debt-collector","tag-professional-collector"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Best Ways to Chase Unpaid Invoices | LegalVision NZ<\/title>\n<meta name=\"description\" content=\"As a business owner, it is an awkward experience when you have to chase unpaid invoices. 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