{"id":219406,"date":"2022-12-14T14:30:17","date_gmt":"2022-12-14T01:30:17","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=219406"},"modified":"2024-03-22T11:49:34","modified_gmt":"2024-03-21T22:49:34","slug":"training-new-franchisees","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/","title":{"rendered":"5 Key Considerations When Training New Franchisees in NZ"},"content":{"rendered":"\n<p>A successful franchise network is dependent on the strengths of its franchises. Therefore, ensuring your franchisees are as well-equipped as possible requires excellent training and support. This article explores five key considerations for training new franchisees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Evaluate Their Experience<\/h2>\n\n\n\n<p>Before training new franchisees, you must assess what skills they currently have. Knowing where a franchisee\u2019s strengths and weaknesses lie will ensure they receive the most appropriate training and help them get up to scratch as soon as possible. <\/p>\n\n\n\n<div  class=\"box box--icon box--star\">\n    <p>A franchisee needs to know how to:<!-- \/wp:paragraph --> <!-- wp:list --><\/p>\n<ul><!-- wp:list-item --><\/p>\n<li>run their business efficiently and economically;<\/li>\n<li>find and retain customers;<\/li>\n<li>manage the day-to-day business operations; and<\/li>\n<li>train their staff.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>A franchisee with previous experience owning a business might know how to run a business efficiently. Accordingly, they may need to gain more knowledge of the day-to-day operations of your specific business.&nbsp;<\/p>\n\n\n\n<p>Once you have evaluated a franchisee\u2019s experience, you will be better positioned to design a suitable training model.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Provide Diverse Training<\/h2>\n\n\n\n<p>Diverse training is the key to ensuring your franchisees have a well-rounded knowledge of your franchise operations. This includes conducting both practical, onsite training and theoretical training at a head office. You can also engage a third-party provider for training sessions and workshops.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">On-Site Training<\/h3>\n\n\n\n<p>Practical training is essential because franchisees need to experience how a franchise branch works in a real-life context. For example, spending a day with an experienced franchise will allow them to observe the daily operations and ask any questions they might have. Therefore, it is essential to provide thorough onsite training to your franchisees.&nbsp;<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>For example, you may take your new franchisees to your initial business or train at one of your most successful franchises. This will allow them to observe how the daily operations are carried out and ask any questions they might have.<\/p>\n<\/div>\n\n\n\n<p>Failure to encourage onsite training can harm your franchise&#8217;s success. For instance, your franchisees might need early training to understand the daily operations of running a franchise. Having practical experience upfront will help avoid this issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Theoretical Training<\/h3>\n\n\n\n<p>On the other hand, theoretical training provides a chance for franchisees to learn about your:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>branding;<\/li>\n\n\n\n<li>company culture and values;<\/li>\n\n\n\n<li>processes and procedures;<\/li>\n\n\n\n<li>intellectual property; and<\/li>\n\n\n\n<li>software and other systems.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Training also serves as an excellent opportunity to emphasise the legal obligations your franchisees have, such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>their use of your branding<\/li>\n\n\n\n<li>their contracts; and&nbsp;<\/li>\n\n\n\n<li>any financial or tax obligations.<\/li>\n<\/ul>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the 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Have Experienced Trainers<\/h2>\n\n\n\n<p>When <a href=\"https:\/\/legalvision.co.nz\/franchising\/franchise-training-program\/\">designing your training program<\/a>, you must consider who will make a suitable trainer. For example, good operators do not necessarily make good trainers. Furthermore, different franchisees will be suited to different types of training, particularly if they have varying degrees of experience. This makes it essential to have diverse types of training and trainers.<\/p>\n\n\n\n<p>For example, consider you own a cafe franchise. In that case, you might have a specific person who oversees business development training. This person will likely differ from the trainer responsible for teaching franchisees how to make food and drinks, given the required skills and expertise.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Have a Detailed Operations Manual&nbsp;<\/h2>\n\n\n\n<p>A detailed operations manual will make a significant difference when training new franchisees. An operations manual outlines everything a franchisee needs to know about your business. For example, this includes details relating to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>business operations and policies;<\/li>\n\n\n\n<li>quality control;<\/li>\n\n\n\n<li>performance management;&nbsp;<\/li>\n\n\n\n<li>marketing information; and<\/li>\n\n\n\n<li>training materials.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div  class=\"box box--icon box--idea\">\n    <p>Most relevantly, the training materials in an operations manual explain everything employees need to know to do their jobs well. From interacting with customers to using machines, an operating manual should describe all aspects of the day-to-day job.<\/p>\n<\/div>\n\n\n\n<p>Similar to a textbook, it ensures that all critical information is in writing and can be used as a training guide. Ensure this is readily available to all franchisees at all times.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Consider Future Growth&nbsp;&nbsp;<\/h2>\n\n\n\n<p>You must stay on top of changes in your business to ensure the long-term effectiveness of your franchisee training programs. Training is not an isolated event. Instead, it is an ongoing process that requires adjustment as the market changes.&nbsp;<\/p>\n\n\n\n<p>Ongoing training may be either practical or theoretical. For example, if you <a href=\"https:\/\/legalvision.co.nz\/franchising\/cafe-franchise\/\">own a cafe franchise<\/a> and introduce a new beverage, you should have practical training that teaches the best ways to make and serve it. Alternatively, you could consider rolling out a new coffee machine, in which case training on how to use and maintain this coffee machine is required.<\/p>\n\n\n\n<p>On the other hand, consider you make significant changes to your branding. In that case, you should have your franchisees attend your head office for more theoretical training.&nbsp;<\/p>\n\n\n\n<div  class=\"box box--icon box--star\">\n    <p>Regardless of its purpose, ongoing training will ensure your franchisees stay on track and continue to run their business smoothly.<\/p>\n<\/div>\n\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2021\/11\/30121230\/franchisor-toolkit-nz-small.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Franchisor Toolkit New Zealand<\/div>\n            <div class=\"body-text\">\n                <p>This publication provides you with the fundamentals for franchising your New Zealand business, including set up, branding and management.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.nz\/franchisor-toolkit-nz.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>Providing your franchisees with ongoing support and training is critical for a successful franchise network. To train your new franchises, you should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>evaluate their experience;<\/li>\n\n\n\n<li>provide diverse training;<\/li>\n\n\n\n<li>have experienced trainers;<\/li>\n\n\n\n<li>have a detailed operations manual; and<\/li>\n\n\n\n<li>consider future growth.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>If you need assistance training your new franchisees, our experienced <a href=\"https:\/\/legalvision.co.nz\/franchise-lawyers-lp\">franchise lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+64800005570\" class=\"AVANSERnumber dynamic-number\">0800 005 570<\/a> or visit our <a href=\"https:\/\/legalvision.co.nz\/membership\/\">membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1678341122992\"><strong class=\"schema-faq-question\"><strong>How do I train my new franchisees?<\/strong><\/strong> <p class=\"schema-faq-answer\">Providing your franchisees with ongoing support and training is critical for a successful franchise network. To train your new franchises, you should first evaluate their experience. You should then provide diverse training with experienced trainers. Your franchisees should also have a detailed operations manual made available to them at all times. Finally, you should ensure that the training you provide your franchisees is ongoing.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1678341136160\"><strong class=\"schema-faq-question\"><strong>What is an operations manual?<\/strong><\/strong> <p class=\"schema-faq-answer\">Your operations manual is the very foundation of your franchise system, setting the guidelines and expectations that will allow your franchisees to succeed in line with your core values and beliefs. In addition, an operations manual serves as useful training material for your franchisees.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"ed19fd34f0\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/219406\" \/>            <input value=\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"5 Key Considerations When Training New Franchisees in NZ\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A successful franchise network is dependent on the strengths of its franchises. Therefore, ensuring your franchisees are as well-equipped as possible requires excellent training and support. This article explores five key considerations for training new franchisees. 1. Evaluate Their Experience Before training new franchisees, you must assess what skills they currently have. Knowing where a<a href=\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\">Continue reading <span class=\"sr-only\">&#8220;5 Key Considerations When Training New Franchisees in NZ&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13267,"featured_media":215581,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"212182,218682,205701,208240,215292,207187","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[7],"tags":[25,54,1134,1465],"class_list":["post-219406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-franchising","tag-small-business","tag-medium-business","tag-franchisee-training","tag-operations-manual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips For Training New Franchisees in NZ | LegalVision NZ<\/title>\n<meta name=\"description\" content=\"Are you a franchisor in New Zealand? This article will take you through four tips for training new franchisees to ensure success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips For Training New Franchisees in NZ | LegalVision NZ\" \/>\n<meta property=\"og:description\" content=\"Are you a franchisor in New Zealand? This article will take you through four tips for training new franchisees to ensure success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\" \/>\n<meta property=\"og:site_name\" content=\"LegalVision New Zealand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LegalVision\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-14T01:30:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-21T22:49:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2022\/05\/25001949\/business-image-0522146.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"662\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Emily Young\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:site\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emily Young\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\"},\"author\":{\"name\":\"Emily Young\",\"@id\":\"https:\/\/legalvision.co.nz\/#\/schema\/person\/9c6fb29bc5cc2f7f8385fb0915dfcba1\"},\"headline\":\"5 Key Considerations When Training New Franchisees in NZ\",\"datePublished\":\"2022-12-14T01:30:17+00:00\",\"dateModified\":\"2024-03-21T22:49:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\"},\"wordCount\":892,\"publisher\":{\"@id\":\"https:\/\/legalvision.co.nz\/#organization\"},\"image\":{\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2022\/05\/25001949\/business-image-0522146.jpg\",\"keywords\":[\"small business\",\"medium business\",\"franchisee training\",\"operations manual\"],\"articleSection\":[\"Franchising Articles\"],\"inLanguage\":\"en-NZ\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\",\"url\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/\",\"name\":\"Tips For Training New Franchisees in NZ | LegalVision NZ\",\"isPartOf\":{\"@id\":\"https:\/\/legalvision.co.nz\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2022\/05\/25001949\/business-image-0522146.jpg\",\"datePublished\":\"2022-12-14T01:30:17+00:00\",\"dateModified\":\"2024-03-21T22:49:34+00:00\",\"description\":\"Are you a franchisor in New Zealand? 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She graduated with a Bachelor of Laws (Hons) from Bond University in 2018.","url":"https:\/\/legalvision.co.nz\/author\/emilyyoung\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/#faq-question-1678341122992","name":"How do I train my new franchisees?","acceptedAnswer":{"@type":"Answer","text":"Providing your franchisees with ongoing support and training is critical for a successful franchise network. To train your new franchises, you should first evaluate their experience. You should then provide diverse training with experienced trainers. Your franchisees should also have a detailed operations manual made available to them at all times. Finally, you should ensure that the training you provide your franchisees is ongoing.\u00a0","inLanguage":"en-NZ"},"inLanguage":"en-NZ"},{"@type":"Question","@id":"https:\/\/legalvision.co.nz\/franchising\/training-new-franchisees\/#faq-question-1678341136160","name":"What is an operations manual?","acceptedAnswer":{"@type":"Answer","text":"Your operations manual is the very foundation of your franchise system, setting the guidelines and expectations that will allow your franchisees to succeed in line with your core values and beliefs. In addition, an operations manual serves as useful training material for your franchisees.","inLanguage":"en-NZ"},"inLanguage":"en-NZ"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/219406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/users\/13267"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/comments?post=219406"}],"version-history":[{"count":13,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/219406\/revisions"}],"predecessor-version":[{"id":226212,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/posts\/219406\/revisions\/226212"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/media\/215581"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/media?parent=219406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/categories?post=219406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.nz\/api\/wp\/v2\/tags?post=219406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}