{"id":221299,"date":"2023-03-01T17:43:12","date_gmt":"2023-03-01T04:43:12","guid":{"rendered":"https:\/\/legalvision.co.nz\/?p=221299"},"modified":"2023-03-30T18:50:07","modified_gmt":"2023-03-30T05:50:07","slug":"start-an-online-franchise-business","status":"publish","type":"post","link":"https:\/\/legalvision.co.nz\/franchising\/start-an-online-franchise-business\/","title":{"rendered":"How Can I Start an Online Franchise Business in NZ?"},"content":{"rendered":"\n<p>Franchising is a great strategy to expand your business. For instance, you can allow others to use your IP, systems and processes. Indeed, the technology sector is growing significantly, making online franchises popular. Therefore, establishing an online franchise may be perfect if you own an online business. This article will guide you by outlining how to start an online franchise.&nbsp;<\/p>\n\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/2\/2021\/11\/30121230\/franchisor-toolkit-nz-small.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Franchisor Toolkit New Zealand<\/div>\n            <div class=\"body-text\">\n                <p>This publication provides you with the fundamentals for franchising your New Zealand business, including set up, branding and management.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.nz\/franchisor-toolkit-nz.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Determine How You Will Divide Up Territories<\/h2>\n\n\n\n<p>Starting an online franchise can be challenging when determining how best to divide the business into territories for each franchisee. Therefore, you must consider how you will licence your business model to your franchisees, especially in the context of an online business. For example, where your online company sells products or services, you must consider how and if you will provide your franchisees with an exclusive territory or area to sell those products and services. Further, you should determine whether this area will be exclusive or non-exclusive. This means they will have the sole right within an area to service customers of the franchise network, excluding other franchisees.&nbsp;<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>A non-exclusive franchise means the franchisee can provide the goods or services to anyone, regardless of potential competition from other franchisees or even yourself as a franchisor.<\/p>\n<\/div>\n\n\n\n<p>There are various ways online franchises divide up their territories or work. One way is to provide a franchisee with specific contracts they will serve throughout the franchise. An alternative is to provide them with a territory (defined by geographical boundaries) within which they can provide the services. The latter is harder for online businesses, where customers can often change areas depending on where they live or work. As such, one way you might divide up your territory is to provide a map of an area where the franchisee can provide the goods or services to local customers or businesses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Franchise Manuals<\/h2>\n\n\n\n<p>You will also need to create an operations manual for your franchisees. Your franchise operations manual will inform your franchisees how to operate the business and other essential information. You should ensure you have an established operations manual before franchising your online business, as your franchisees will use this throughout their journey as a franchisee. The manual usually includes items such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>information on franchisee training;<\/li>\n\n\n\n<li>systems and processes for the operation of the franchise;<\/li>\n\n\n\n<li>guidelines and policies on health and safety;<\/li>\n\n\n\n<li>reporting requirements for franchisees;<\/li>\n\n\n\n<li>details of products they must purchase and the nominated suppliers to the network;<\/li>\n\n\n\n<li>the technology used in the business and any manual for the operation of same;<\/li>\n\n\n\n<li>legal requirements or other operational considerations such as employment policies or contracts; and<\/li>\n\n\n\n<li>privacy policies or terms of use.<\/li>\n<\/ul>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+64800005570\" class=\"not-prose\">0800 005 570<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white    \">\n    <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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A franchise agreement governs the relationship between you and your franchisees and forms the legal contract relied on by each party. Therefore, it is vital to have this drafted before starting your online franchise, as you will need each franchisee to sign the franchise agreement and understand their obligations as contained in the agreement.<\/p>\n\n\n\n<p>Your agreement will outline the critical obligations of the parties, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>any territory to be operated by the franchisee;<\/li>\n\n\n\n<li>the franchise fees payable by the franchisee;<\/li>\n\n\n\n<li>details on the training and ongoing support provided by you;<\/li>\n\n\n\n<li>duration of the agreement;<\/li>\n\n\n\n<li>grant of rights, including what IP is to be used and the obligations of each of the parties throughout the term; and<\/li>\n\n\n\n<li>clauses relating to the termination and renewal of the franchise agreement clause.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Joining FANZ and Understanding Member Obligations<\/h2>\n\n\n\n<p>In New Zealand, franchising is not regulated. Instead, franchisors can voluntarily join the <a href=\"https:\/\/franchiseassociation.org.nz\/\">Franchise Association of New Zealand<\/a> (FANZ). If you are a part of the FANZ, you must comply with the FANZ Code of Ethics, Rules and Code of Practice. Part of compliance as a FANZ member will include drafting and providing your franchisees with a <a href=\"https:\/\/legalvision.co.nz\/franchising\/disclosure-document\/\">franchise disclosure document<\/a>.&nbsp;<\/p>\n\n\n\n<p>If you are not a part of FANZ, you may still provide your franchisees with a disclosure document.&nbsp;<\/p>\n\n\n\n<p>A franchise disclosure document should outline the essential facts of your franchise, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>trade marks;<\/li>\n\n\n\n<li>franchise system;<\/li>\n\n\n\n<li>approved suppliers;<\/li>\n\n\n\n<li>previous bankruptcies or liquidations;<\/li>\n\n\n\n<li>financial projections;<\/li>\n\n\n\n<li>products and services;<\/li>\n\n\n\n<li>your obligations to the franchisee; and<\/li>\n\n\n\n<li>cooling-off period.<\/li>\n<\/ul>\n\n\n\n<p>If you want to open an online franchise and become a member of FANZ, you must create a disclosure document before recruiting franchisees.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Website Considerations<\/h2>\n\n\n\n<p>Where your business model relies heavily on your presence online, you should create an appropriate website. Further, you will need to have the correct legal documents your customers will rely on, including the franchisees and their customers. Some legal documents you should consider drafting or updating include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>terms of use;<\/li>\n\n\n\n<li>website terms and conditions; and<\/li>\n\n\n\n<li>privacy policy.<\/li>\n<\/ul>\n\n\n\n<p>You must display such policies on your website. A term of use specifies how customers can use your website. This is essential when limiting your liability to ensure you are not responsible for a consumer\u2019s inappropriate actions. Your terms of use can include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your IP rights;<\/li>\n\n\n\n<li>disclaimer of liability (what you are and are not responsible for); and<\/li>\n\n\n\n<li>how people can use your website and what they cannot do.<\/li>\n<\/ul>\n\n\n\n<p>Meanwhile, your website <a href=\"https:\/\/legalvision.co.nz\/commercial-contracts\/write-business-terms-and-conditions\/\">terms and conditions<\/a> will outline the terms of any transaction that customers engage in on your website. This will directly affect online sales and can include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>product and service descriptions;<\/li>\n\n\n\n<li>payment specifics;<\/li>\n\n\n\n<li>delivery; and<\/li>\n\n\n\n<li>warranties.<\/li>\n<\/ul>\n\n\n\n<p>Lastly, your website needs a <a href=\"https:\/\/legalvision.co.nz\/data-privacy-it\/key-clauses-new-zealand-privacy-policy\/\">privacy policy.<\/a> As an online franchise, you or your franchisees will likely engage with customers\u2019 personal information, such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>names;&nbsp;<\/li>\n\n\n\n<li>addresses; and&nbsp;<\/li>\n\n\n\n<li>phone numbers.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Under the Privacy Act, you have several obligations, such as protecting and appropriately using data. A privacy policy lets you communicate to your customers how you will collect, manage and secure their data.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>Expanding your existing business into a franchise model can be exciting. Firstly, determine whether you will divide territories between each franchise. This can be through business territories, exclusivity or customer contracts. Secondly, ensure you draft a franchise agreement, operations manual and, if applicable, a franchise disclosure document. Thirdly, confirm that your website has a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>terms and conditions;&nbsp;<\/li>\n\n\n\n<li>terms of use; and&nbsp;<\/li>\n\n\n\n<li>a privacy policy.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>You should complete the above before you begin recruiting franchisees.<\/p>\n\n\n\n<p>If you need help opening your online franchise, contact our <a href=\"https:\/\/legalvision.co.nz\/franchise-lawyers-lp\">experienced franchise lawyers<\/a> to assist as part of our LegalVision membership. You will have unlimited access to lawyers who can answer your questions and draft and review your documents for a low monthly fee. Call us today at <a href=\"tel:+64800005570\" class=\"AVANSERnumber dynamic-number\">0800 005 570<\/a> or visit our <a href=\"https:\/\/legalvision.co.nz\/membership\/\">membership page<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions&nbsp;<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1677645586278\"><strong class=\"schema-faq-question\"><strong>Do I need a franchise agreement?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, you must provide a franchise agreement to all your franchisees. This agreement is legally binding and will govern your relationship with your franchisees. Moreover, it gives franchisees key information about your franchise and ensures they know their obligations.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677645592739\"><strong class=\"schema-faq-question\"><strong>What policies does my website need?<\/strong><\/strong> <p class=\"schema-faq-answer\">Your website needs terms of use, terms and conditions, and a privacy policy.\u00a0<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"ed19fd34f0\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/221299\" \/>            <input value=\"https:\/\/legalvision.co.nz\/franchising\/start-an-online-franchise-business\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Can I Start an Online Franchise Business in NZ?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Franchising is a great strategy to expand your business. For instance, you can allow others to use your IP, systems and processes. Indeed, the technology sector is growing significantly, making online franchises popular. Therefore, establishing an online franchise may be perfect if you own an online business. This article will guide you by outlining how<a href=\"https:\/\/legalvision.co.nz\/franchising\/start-an-online-franchise-business\/\">Continue reading <span class=\"sr-only\">&#8220;How Can I Start an Online Franchise Business in NZ?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13316,"featured_media":215565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2214,745,220364,1924,221296,592","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[7],"tags":[25,54,237,647,1755,1821],"class_list":["post-221299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-franchising","tag-small-business","tag-medium-business","tag-privacy-policy","tag-terms-of-use","tag-online-franchise","tag-exclusive-territory"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Can I Start an Online Franchise Business in NZ? | LegalVision NZ<\/title>\n<meta name=\"description\" content=\"Do you wish to start a franchise, or expand your existing business? 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