Receiving a personal grievance can be a stressful experience for any business owner or manager. Understanding how to respond appropriately is crucial, as mishandling a grievance can lead to financial penalties, damage to your business reputation, and time-consuming proceedings. This article provides practical guidance on what steps you should take when your business receives a personal grievance, helping you navigate the process effectively while minimising risk to your business.<\/p>\n\n\n\n
A personal grievance is a formal complaint raised by an employee under the Employment Relations Act 2000<\/em>. Common types include claims of: <\/p>\n\n\n\n Employees typically have 90 days from when the grievance arose (or when they became aware of it) to raise their concerns. In the instance of sexual harassment<\/a>, employees have 12 months to raise this. <\/p>\n\n\n\n You should act promptly when a grievance is raised.<\/p>\n<\/div>\n\n\n\n When you receive a grievance from an employee, your initial response is critical. This includes, but is not limited to:<\/p>\n\n\n\n\n
Immediate Steps to Take<\/h2>\n\n\n\n
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